Value proposition

WFM - Automated Quality - Speech Analytics - AI: Workforce Engagement Management in the Contact Center.

WORKFORCE ENGAGEMENT MANAGEMENT
Workforce Management - Automated Quality/Coaching - Speech Analytics - Artificial Intelligence - People Analytics

2MARES is a solution fully integrated with the existing infrastructure systems to add Analytics, Collaboration, Process Optimization and Digital Customer Centric capabilities to your Team and today processes.

More that 50.000 seats use today 2MARES in Spain, improving the daily work and processes: Quality Monitoring, Coaching, Training, Performance, Customer Experience, Speech Analytics, Employee and Customer Feedback, Call and Screen Recording, Social Media and Digital Channels, Semantic and text analytics....

Specialized in Technology for the Contact Center since 1996.

Customer Experience, Voice of the Customer, Big Data, Team Building, Digital Customer, Digital Process, Speech Analytics, Quality Monitoring, Performance Management, Coaching, Training, BPO, Contact Center, and Text Analytics