Value proposition

"Cupenya helps companies improve customer satisfaction by providing higher standard and speed of customer service delivery. Our solutions are centered around making the experience of a customer in need of help as smooth and seamless as possible.

TICKET DEFLECTION
By providing companies with a smart self-service board that can be integrated into existing help centers and FAQ pages, companies can provide their customers with answers even before tickets are created.

SERVICE OPTIMIZATION
With an enterprise-grade data and analytics platform, Cupenya helps large organizations improve the speed and efficiency of service delivery, incident resolution and change management."​

Customer Service, Ticket Deflection, Self Service, Machine Learning, Incident Management, Natural Language Processing, SaaS, Software as a Service, Operational Performance Analytics, and Artificial Intelligence