Enghouse Interactive France / Eptica
Entity
Description
  • Value proposition

    [Automatic translation follows] Enghouse helps contact centers add value to customer conversations and deliver a unique experience.

    Enghouse Interactive France (formerly Eptica) is the leader in intelligent platforms for customer experience, a key link in the value chain of companies. More than 400 brands trust Enghouse with the management of their customer relations (voice, self-service, email, chat, video, messenger, social networks) as well as the analysis of the customer's voice thanks to vecko, the only customer intelligence solution on the French market. The Eptica software suite incorporates a unique technology based on hybrid AI (Natural Language Processing (NLP), Text Analytics, Machine Learning) adapted to the specific issues of customer relations in order to increase customer satisfaction and the competitiveness of customer service, and provide brands with intelligence to improve the experience throughout the customer journey.

    Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Contact Center Software, Omnichannel Customer Service, Voice of the Customer, Semantic Analysis, and Contact Center Software

  • Original language

    Enghouse aide les centres de contact à donner de la valeur aux conversations client et à proposer une expérience unique.

    Enghouse Interactive France (ex Eptica) est le leader des plateformes intelligentes pour l’expérience client, maillon clé de la chaîne de valeur des entreprises. Plus de 400 marques confient Enghouse la gestion de leur relation client (voix, self-service, email, chat, video, messenger, réseaux sociaux) ainsi que l’analyse de la voix du client grâce à vecko, la seule solution d'intelligence client du marché français. La suite de logiciels Eptica embarque une technologie unique fondée sur une IA hybride (Traitement Automatique du Langage Naturel (TALN), Text Analytics, Machine Learning) adaptée aux problématiques spécifiques de la relation client afin d’augmenter la satisfaction client et la compétitivité du service client, et fournir aux marques de l’intelligence pour améliorer l’expérience sur tout le parcours client.

    Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Logiciel centre de contact, service client omnicanal, Voix du Client, Analyse sémantique, and Logiciel centre de contact

  • Solutions logicielles pour les Centres de Contact

    Enghouse est un fournisseur mondial de logiciels. Nous proposons des solutions comprenant la gestion des interactions omnicanales, du canal video et l’analyse de la voix du client.

    • https://www.enghouseinteractive.fr/
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