edtech Value proposition
[Automatic translation follows] Training & Coaching to satisfy and retain Customers and Employees with Passion đ„
#RelationshipExcellence #Management #Leadership #CustomerExperience #CoworkerExperience #TeamBuilding #CustomerRelationships #Sales
Human Resources development firm specializing in Management, Customer Experience, Employee Experience.
đââïžđââïž"A company lives from its customers and gets there thanks to its employees. The rest is pipework", Bertrand Duperrin, COMEX Emakina.
âïž It is time to think and act to improve the Customer Experience and the Employee Experience.
âïž It is time to develop your managerial, relational and emotional skills for greater Employee Satisfaction and Customer, Patient, User Satisfaction.
â¶ïž Smilab offers tailor-made training and coaching sessions which are available in courses or one-off intensive sessions.
Our approach is human-centered, aiming to create an enriching work environment that increases the quality of service.
Participants are particularly active during our dynamic and pragmatic sessions.
â¶ïž Team Building, Collective Coaching & Individual training courses are available on request in original formats such as sequences in an Airbus simulator, alongside traditional e-learning methods and face-to-face sessions.
đIn a resolutely positive and cooperative state of mind in all cases!
If you aspire to tangible results and continuous improvement, do not hesitate to contact us.
Together, let's explore how we can transform your business.
Anna Mounier, Lionel Charbin
đhttps://smilab.fr/contact/ đ
_______
#InspiredbyCustomers
Customer Experience, Customer Relations, Customer Satisfaction, Customer Experience, Team Management, Customer Service, Consulting Firm, Training, Service Support, Collaborator Engagement, Emotional Intelligence, Positive Psychology, Co-Development, DISC, Management, Appreciative Inquiry, Relational Excellence, Individual and collective coaching, Skills Management, Change Management, Leadership, HR, Hospitality, Ecolabel, and Team BuildingOriginal language
Formation & Coaching pour satisfaire et fidĂ©liser Clients et Collaborateurs avec Passion đ„
#ExcellenceRelationnelle #Management #Leadership #ExperienceClient #ExperienceCollaborateur #TeamBuilding #RelationClient #Vente
Cabinet de développement des Ressources Humaines spécialisé dans le Management, l'Expérience Client, l'Expérience Collaborateur.
đââïžđââïž"Une entreprise vit de ses clients et y arrive grĂące Ă ses employĂ©s. Le reste, c'est de la tuyauterie", Bertrand Duperrin, COMEX Emakina.
âïž Il est temps de penser et d'agir pour amĂ©liorer l'ExpĂ©rience Client et l'ExpĂ©rience Collaborateur.
âïž Il est temps de dĂ©velopper ses compĂ©tences managĂ©riales, relationnelles, Ă©motionnelles pour plus de Satisfaction des Collaborateurs et de Satisfaction Clients, Patients, Usagers.
â¶ïž Smilab propose des sĂ©ances de formation et de coaching sur mesure qui se dĂ©clinent en parcours ou en sessions ponctuelles intensives.
Notre approche est centrée sur l'humain, visant à créer un environnement de travail enrichissant qui augmente la qualité de service.
Les participants sont particuliÚrement actifs lors de nos séances dynamiques et pragmatiques.
â¶ïž Team Building, Coaching collectif & individuel, Formations sont disponibles sur demande dans des formats originaux tels qu'avec des sĂ©quences dans un simulateur d'Airbus, en parallĂšle de modalitĂ©s classiques d'e-learning et de sessions en prĂ©sentiel.
đDans un Ă©tat d'esprit rĂ©solument positif et coopĂ©ratif dans tous les cas !
Si vous aspirez à des résultats tangibles et à une amélioration continue, n'hésitez pas à nous contacter.
Ensemble, explorons comment nous pouvons transformer votre entreprise.
Anna Mounier, Lionel Charbin
đhttps://smilab.fr/contact/ đ
_______
#InspiredbyCustomers
Expérience Client, Relation Clients, Satisfaction Client, Customer Experience, Team Management, Service Client, Cabinet de conseil, Formation, Support Service, Engagement Collaborateur, Intelligence Emotionnelle, Psychologie Positive, Co-Développement, DISC, Management, Appreciative Inquiry, Excellence Relationnelle, Coaching individuel et collectif, Gestion des Compétences, Change Management, Leadership, RH, HÎtellerie Restauration, Ecolabel, and Team Building
anna2smilab | Instagram | Linktree
Formation-Coaching pour Fidéliser Clients et Equipes avec Passion
https://linktr.ee/anna2smilab
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