Social networks
3,635 11,194Activities
Technologies
Entity types
Location
60 29th St #125, San Francisco, CA 94110, USA
San Francisco
United States of America
Employees
Scale: 51-200
Estimated: 201
Engaged corporates
2Added in Motherbase
4 years, 10 months agoRadically personal customer service software.
Gladly is the only customer service software built around people, not tickets.
AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value.
Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life.
Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers.
Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Make customer service your business with Gladly.
Customer Service Platform, Saas, customer service, customer experience, omnichannel, customer support, CCaaS, multi-channel, AI, automation, IVR, digital customer service, native voice, and self-service
Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.
Corporate | Type | Tweets | Articles | |
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Check Point Software Technologies Ltd Computer & Network Security, Computer and Network Security | Check Point Software Technologies Ltd Computer & Network Security, Computer and Network Security | Other 26 Jun 2023 | | |
Allbirds Retail Apparel and Fashion | Allbirds Retail Apparel and Fashion | Other 27 Mar 2024 | |