Value proposition

Water, delivered when and where it matters. We are NSW’s bulk water supplier & river operator.

We are a State-Owned Corporation established under the WaterNSW Act 2014 and operates under an Operating Licence issued and monitored by the Independent Pricing and Regulatory Tribunal (IPART).

We do this through:

Source water protection: protection of the Greater Sydney drinking water catchment to ensure safe water is supplied to Sydney Water, local councils and other distributors for treatment and distribution to their customers.

Bulk water supply: supply water from our storages to customers in the Greater Sydney drinking water catchment and in the state’s regulated surface water systems.

System operator: efficient management of the state’s surface and groundwater resources to maximise reliability for users through the operation of the state’s river systems and bulk water supply systems, in collaboration with the Murray-Darling Basin Authority which directs operations of the River Murray system.

Infrastructure planning, delivery and operation: meet customer-defined levels of service consistent with NSW Government policy and priorities to increase the security and reliability of water supplies to our customers and communities of NSW.

Customer water transaction and information services: provide efficient and timely services to our customers for water licensing and approvals, water trades, billing and meet their water resource information needs for surface and groundwater quantity and quality.




Water delivery, Water infrastructure solutions, Catchment protection, Water supply security and reliability, Water quality, Asset development, Customer service, Bulk water supply, Water Storage, and Water Resource Management