Value proposition

Thread seamlessly connects MSPs and their clients in the apps they use every day, enabling service magic ✨

Thread is the world's first service experience platform. By connecting the right people at the right time, Thread enables service magic.

Chat with your customers in Microsoft Teams or Slack and have tickets opened in the PSA. Magic AI then auto-categorizes, auto-prioritizes, and writes your time entries. It's magic.

Serv·ice Mag·ic /ˈsərvəs majik/

The act of making service requests disappear at ludicrous speeds. Typically causes customers to jump with joy.

Experience service magic at https://getthread.com

Managed Service Provider, Microsoft Teams, Slack, ChatGPT, Azure OpenAI Service, Service Experience, and Intelligent Workflows