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Location
1608 N Emerson Ave, Minneapolis, MN 55411, USA
Minneapolis
United States of America
Employees
Scale: 11-50
Estimated: 17
Engaged corporates
6Added in Motherbase
2 years, 6 months agoJourney Mapping | Keynote Speaking | CX Consulting and Workshops
Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful change coalition before getting into the nuts and bolts of journey mapping and customer journey improvements. It’s this focus that has customers using us to map three, four, five, even six different customer journeys, ensuring progress continues.
Most program – in fact, many peg it as three out of four – fail to drive customer-focused change. By incorporating change management principles, we make sure that we address the most critical issues, and engage both leadership and line staff in the solutions.
While we’re best known for our journey mapping work – hey, we wrote the book on the subject! – our team of experts provides a full suite of customer experience solutions, including both consulting and software implementation. Some of our more popular services include:
- Customer journey mapping
- Executive dashboards that combine business and customer outcomes
- Journey orchestration
- CX Workshop facilitation
- Customer and business measurement alignment
- Training on customer experience and journey mapping best practices
- Executive coaching
- Qualtrics solution implementation
But don’t just take our word for it.
"Listening and having a deep understanding of our customer journey has been essential in working toward delivering a best-in-class customer experience...Heart of the Customer really helped us design a journey mapping process that would work for us...It helped drive a culture shift in the company."
– Jen Zamora, Senior Global Director of CX and Commercial Excellence, Dow
Customer Experience, Employee workshops, Keynote speaking, Journey Mapping, Customer Journeys, CX Strategy, CX Technology, and Qualtrics Implementation
Our journey mapping consultants uncover the Moments of Truth within your customer's experience to drive CX action, attract new customers, and build ROI.
Corporate | Type | Tweets | Articles | |
---|---|---|---|---|
Autodesk IT services, Software Development | Autodesk IT services, Software Development | Other 5 Mar 2024 | | |
Hitachi Manifacturing tools, Appliances, Electrical, and Electronics Manufacturing | Hitachi Manifacturing tools, Appliances, Electrical, and Electronics Manufacturing | Other 25 Mar 2024 | | |
Schneider Electric Electricals, Appliances, Electrical, and Electronics Manufacturing | Schneider Electric Electricals, Appliances, Electrical, and Electronics Manufacturing | Other 13 Aug 2023 | | |
Quadient IT services, Software Development | Quadient IT services, Software Development | Other 15 Nov 2021 21 Apr 2023 | | |
Verizon Telecoms, IT Services and IT Consulting | Verizon Telecoms, IT Services and IT Consulting | Not capitalistic Partnership Event 3 May 2019 | | |
American Airlines Transport, Airlines and Aviation | American Airlines Transport, Airlines and Aviation | Not capitalistic Not partnership Event 20 Jan 2022 | |