viavoo
Entity
Description
  • Value proposition

    [Automatic translation follows] AI-powered Text Analytics platform. Ready-made for Customer Intelligence.

    SaaS publisher of Social CEM* solutions, viavoo® offers companies a unified platform for collecting and analyzing the digital voice of the customer in real time, which it transforms into usable data on the customer experience. Its innovative linguistic technology very precisely understands the situations, opinions and feelings expressed in consumers' verbatim, wherever they come from.

    Since 2010, viavoo Smarter FeedbackTM has been adopted by many leading brands to enable them to convert the digital voice of the customer into a competitive advantage. Operating on all channels of digital customer relations, the web and social networks, viavoo® meets the challenges of loyalty, customer retention and cost reduction. In early 2013, the offer was enhanced with the launch of viavoo Social PlayTM, a competitive intelligence solution on the customer experience by analyzing consumers' verbatim on the social web.

    Among the clients: voyages-sncf.com, SFR, vente-privee.com, Darty, La Poste, Sephora, Cdiscount, Philips...

    For more information: www.viavoo.com

    * Customer Experience Management

    customer insight, semantic analysis of customer verbatim, customer experience, Text Analytics, Artificial Intelligence, Callbot, Chatbot, and Mailbot

  • Original language

    AI-powered Text Analytics platform. Ready-made for Customer Intelligence.

    Editeur SaaS de solutions de Social CEM*, viavoo® propose aux entreprises une plate-forme unifiée de collecte et d’analyse en temps réel de la voix du client digitale, qu’elle transforme en données exploitables sur l’expérience client. Sa technologie linguistique innovante comprend très précisément les situations, opinions et sentiments exprimés dans le verbatim des consommateurs, d’où qu’il vienne.

    Depuis 2010, viavoo Smarter FeedbackTM a été adoptée par de nombreuses marques de premier plan pour leur permettre de convertir la voix du client digitale en avantage concurrentiel. Opérant sur tous les canaux de la relation client digitale, du web et des réseaux sociaux, viavoo® répond aux enjeux de fidélisation, de rétention client et de réduction des coûts. Début 2013, l’offre s’enrichit avec le lancement de viavoo Social PlayTM, solution de veille concurrentielle sur l’expérience client par l’analyse du verbatim des consommateurs sur le web social.

    Parmi les clients : voyages-sncf.com, SFR, vente-privee.com, Darty, La Poste, Sephora, Cdiscount, Philips...

    Pour en savoir plus : www.viavoo.com

    * Customer Experience Management

    customer insight, analyse sémantique du verbatim client, customer experience, Text Analytics, Intelligence Artificielle, Callbot, Chatbot, and Mailbot

  • viavoo | Unified Customer Feedback Analytics

    viavoo enables brands to unlock the insights that matter across voice of customer, conversations and social media.

    • https://viavoo.com/en/
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