Value proposition

INNOVATIVE. INTREPID. BOLD.

HFS is a leading global research and analysis firm trusted at the highest levels of executive leadership. Our mission is to help our clients—both service providers and the companies that rely on them—tackle challenges, make bold moves, and bring big ideas to life by arming them with accurate, visionary, and thought-provoking insight into issues that impact their business.

We’re not a research mill. Our analysts and strategists have deep, real-world experience in the subjects they cover. They’re respected for their independent, no-nonsense perspectives based on thorough research, reliable data, and personal engagements with industry leaders.

We closely watch key industry sectors, market trends, and competitive pressures, and carefully track emerging technologies and delivery model innovations, the companies that provide them, and the impacts they have on the industry. We help our clients generate new ideas, redefine how work gets done, and disrupt business models steeped in decades of antiquated processes and technology.

Automation, Smart Analytics, Business Services, “As-a-Service” Economy Experts, Customer Experience Management, Outsourcing, blockchain, Artificial Intelligence, IT Services, Sourcing and Procurement, Engineering Services, Digital HR, Supply Chain, Energy and Utilities, Healthcare and Life Sciences, BFSI, OneOffice, Business Operations, Cognitive Analytics, Machine Learning, Finance and Accounting, Oil and Gas, Change Agents, Manufacturing Services, ServiceNow Services, Microsoft Dynamics Services, Workday Services, CX, Travel and Hospitality, IT Infrastructure Services, Triple-A Trifecta, Digital OneOffice, Telecom Services, Retail Services, Digital Transformation, SaaS Services, Big Data, Small Data, AI, BPO, GenAI, and GenerativeAI