Thanks to VERBATIM.Care, act on the improvement of practices thanks to the continuous analysis of the patient experience
Co-founded by expert patients and healthcare professionals, EntendsMoi (HearMeOut in english) has built its first digital solution VERBATIM.care in co-development with 9 healthcare establishments.
Its objective: to improve professional and organizational practices thanks to the patients' experience, collected in their free feedbacks. Patients' words are transformed into action levers thanks to Natural Language Processing (NLP) and allow precise, continuous and large-scale management in personalized dashboards.
VERBATIM.care meets the national certification criteria for quality of care and develops the reputation of the establishment, the motivation of their teams and their quality-based payment.
Avec VERBATIM.Care, agir sur l'amélioration des pratiques grâce à l'analyse en continu de l'expérience patient
Co-fondée par des patientes expertes et des professionnels de santé, EntendsMoi a construit sa première solution numérique VERBATIM.care en co-développement avec 9 établissements sanitaires (CHU, GHT, ESPIC, Clinique, Centre de Lutte Contre le Cancer).
Son objectif : agir sur l’amélioration des pratiques professionnelles et organisationnelles grâce à l’expérience vécue des patients, recueillie dans leurs commentaires libres.
La parole des patients est transformée en leviers d’actions grâce au Traitement Automatique du Langage (TAL) et permet un pilotage précis, en continue et à grande échelle dans des tableaux de bords personnalisés.
VERBATIM.care répond aux critères de certification de la HAS pour la qualité des soins et développe la réputation de l'établissement, la motivation de leurs équipes et son classement IFAQ.
EntendsMoi est une startup de e-santé basée à Lyon. L'expérience patient pour l'amélioration des parcours de santé !
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