Smart Tribune
Entity
Description
  • Value proposition

    Connected to the minds of your customers

    Smart Tribune offers a 360° AI ecosystem for managing and distributing knowledge bases that helps you increase CSAT, improve customer experiences throughout the buying journey, and enable your customer service teams to focus on what they do best: delivering great human experiences. 🚀

    💡 With Smart Tribune, you can: 💡

    👉 Reduce the volume of customer service contacts by 40%, thanks to a set of self-service solutions boosted by the latest advances in AI such as semantic search and LLM models: Smart FAQ, Smart Push, Smart Context, Smart Form, Smart Chatbot.

    👉 Increase CSAT by empowering your teams to focus on what truly matters: your valued customers, thanks to a clever combination of 2 solutions: Smart Knowledge for managing client knowledge bases, and Smart AI for eliminating all low-value-added tasks for teams while managing knowledge.

    🌐 #SmartTribune #KnowledgeBase #IA #FAQ #BOT #ExperienceClients


    Some of our clients: Samsung, Carrefour, Leroy Merlin, Clarins, Club Med, Toyota, Home Serve,The Kooples, Le Monde, Ouigo...

    Customer Service , Service client, Self-Service, Selfcare, Chatbot, Customer Experience, Expérience client, Customer Journey, Parcours utilisateur, Customer Satisfaction, Satisfaction client, Artificial Intelligence, Intelligence artificielle, FAQ, Base de connaissances, IAGenerative, KnowledgeManagement, and ExpérienceCollaborateur

  • Original language

    Connecté à l'esprit de vos clients

    Smart Tribune développe des solutions digitales selfcare permettant aux entreprises d’améliorer la satisfaction de leurs clients tout en réduisant leurs coûts de support.

    Ces outils, à destination des grands comptes et sites web à fort trafic, prennent la forme de FAQ dynamiques, chatbots, boites d'aide personnalisées et forums communautaires, et offrent aux utilisateurs des moyens simples, efficaces et rapides pour répondre à leurs interrogations.

    Clients : Leroy Merlin, DPD, RSI, AXA Banque, Crédit Mutuel, Matmut, Le Monde, Banque Populaire, Maje, Sandro, The Kooples, Voyage-Privé, Direct Energie, Ouigo, Valrhona, Groupe ETAM, Total...

  • Solution IA à 360° de bases de connaissance | Smart Tribune

    Votre service client transformé en centre de création de valeur grâce à l’IA : solution de base de connaissance IA à 360° et chatbot IA

    • https://fr.smart-tribune.com/
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