Customer Service & Customer Experience Expert, Keynote Speaker, Customer Service Training and NYT Bestselling Author
Customer Service Speaker | Customer Experience Speaker | Keynote Speaker | Best-selling Business Author
• SHEP HYKEN, CSP, CPAE, is a customer service and experience speaker and is an international leading authority on customer service, customer experience and loyalty in business.
• NEW YORK TIMES & WALL STREET JOURNAL BSET_SELLING AUTHOR Author of seven best-selling books that have made the New York Times, Wall Street Journal, USA Today and more. Shep has worked with thousands of companies and organizations who want to build loyal relationships with their customers and employees. These include First Abu Dhabi Bank, Agricultural Retailers Association, Sub-Zero Group, The Federal Savings Bank, Anheuser-Busch InBev, Clayton Homes, Self Storage Association, Benihana, NAMM, C.R. England, Comcast, UniGroup, Whataburger, FedEx.
• HALL OF FAME SPEAKER Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
• HIRE SHEP TO SPEAK To book Shep for your next meeting contact us at 314-692-2200, email cindy@hyken.com or visit hyken.com. Visit Shep.TV for hundreds of business videos and samples of Shep speaking.
Shep works with companies and organizations that want to create amazing customer service experiences for their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I'll Be Back. He is also the creator of The Customer FocusTM, a customer service training program that helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)
Customer Service Speaker, Customer Service Training, Customer Service Books, Customer Service Seminar, and Customer Experience Expert
Shep Hyken is the leading authority on customer service and customer experience (CX), award-winning keynote speaker and best-selling author
Corporate | Type | Tweets | Articles | |
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Nielsen Polling institute, Software Development | Nielsen Polling institute, Software Development | Other 31 Jul 2020 | | |
American Airlines Transport, Airlines and Aviation | American Airlines Transport, Airlines and Aviation | Not capitalistic Not partnership Event 24 May 2023 | | |
Spectrum Telecoms, Telecommunications | Spectrum Telecoms, Telecommunications | Other 11 Feb 2021 | | |
United Airlines Transport, Airlines and Aviation | United Airlines Transport, Airlines and Aviation | Other 1 Jul 2021 | | |
Google IT services, Software Development | Google IT services, Software Development | Other 20 Oct 2021 | | |
Mastercard Finance, IT Services and IT Consulting | Mastercard Finance, IT Services and IT Consulting | Other 21 Nov 2022 | | |
Nike footwear, Retail | Nike footwear, Retail | Other 19 Aug 2022 | | |
Mahindra Group Executive Offices | Mahindra Group Executive Offices | Other 2 Jul 2022 | | |
EHL Higher Education | EHL Higher Education | Other 20 Dec 2019 | |