Erdil SA
Created in 2007
- BETA
Up & running (A)
Existing signals show a regular activity Social networks
733 770Activities
Technologies
Entity types
Location
12 Rue Émilie du Châtelet, 25000 Besançon, France
Besançon
France
Employees
Scale: 11-50
Estimated: 24
SIREN
494264609Engaged corporates
14
1 13Added in Motherbase
4 years, 8 months ago
IT Services Value proposition
[Automatic translation follows] ERDIL helps you convert your customer messages into operational and strategic levers for your business. Surveys, emails, forms, social networks, we analyze the Voice of the Customer on all available channels in order to provide you with all its value in the form of concrete results:
- detection of real “at risk” customers based on their verbatim, and no longer just based on the rating assigned,
- improvement of your customer relations thanks to a more detailed understanding of the needs of your customers,
- highlighting more discreet consumption trends, which would remain unnoticed if only quantitative indicators were taken into account.
Our expertise has been recognized for nearly 20 years by all of our clients: Renault, Groupama, Orange, Meetic, Toyota, Leroy Merlin, Sephora, Promod...
And because customer relations is an area that is constantly enriched by everyone's experiences, we regularly organize round tables and workshops in the presence of our customers and references in this sector...
Automatic Semantic Analysis, Customer Message Analysis, Customer Relationship Management, Multilingual Analysis, Customer Satisfaction, Natural Language Processing (NLP), and Text miningOriginal language
ERDIL vous aide à convertir vos messages clients en leviers opérationnels et stratégiques pour votre entreprise. Enquêtes, e-mails, formulaires, réseaux sociaux, nous analysons la Voix du Client sur l'ensemble des canaux disponibles afin de vous en restituer toute sa valeur sous forme de résultats concrets :
- détection des vrais clients "à risque" d'après leurs verbatim, et non plus seulement d'après la note attribuée,
- amélioration de votre relation client grâce à une compréhension plus fine des besoins de vos clients,
- mise en avant des tendances de consommation plus discrètes, qui resteraient inaperçues avec la seule prise en compte d'indicateurs quantitatifs.
Notre expertise est reconnue, depuis près de 20 ans par l'ensemble de nos clients : Renault, Groupama, Orange, Meetic, Toyota, Leroy Merlin, Sephora, Promod...
Et parce que la relation client est un domaine qui s'enrichit constamment des expériences de chacun, nous organisons régulièrement des tables rondes et ateliers en présence de nos clients et de références de ce secteur...
Analyse sémantique automatique, Analyse des messages clients, Gestion de la Relation Client, Analyse multilingue, Satisfaction Client, Traitement Automatique du Langage Naturel (TALN), and Text mining
Solutions d'analyse sémantique automatique des verbatim clients - ERDIL
Nous vous aidons à mettre la Voix du Client et des Collaborateurs au cœur de votre stratégie et de votre engagement auprès de vos parties prenantes...
https://www.erdil.fr/
| Corporate | Type | Tweets | Articles | |
|---|---|---|---|---|
 | ANSSI - Agence nationale de la sécurité des systèmes d'information | Other 12 Oct 2023 | | |
 Région Bourgogne-Franche-Comté National and local authorities, Government Administration | Région Bourgogne-Franche-Comté National and local authorities, Government Administration | Other 29 Oct 2023 | | |
 Darty Consumer Electronics, Retail | Darty Consumer Electronics, Retail | Other 29 May 2015 | | |
 BMW Group Automobile, Motor Vehicle Manufacturing | BMW Group Automobile, Motor Vehicle Manufacturing | Other 10 May 2016 | | |
 Keyrus IT services, IT Services and IT Consulting | Keyrus IT services, IT Services and IT Consulting | Other 24 Nov 2015 | | |
 DECATHLON FRANCE Retail and Distribution, Retail | DECATHLON FRANCE Retail and Distribution, Retail | Not capitalistic Not partnership Event 8 Dec 2021 | | |
 Leroy Merlin Retail and Distribution, Retail | Leroy Merlin Retail and Distribution, Retail | Other 18 Apr 2017 | | |
 Carrefour Retail and Distribution, Retail | Carrefour Retail and Distribution, Retail | Other 3 Sep 2013 | | |
 Renault Group Automobile, Motor Vehicle Manufacturing | Renault Group Automobile, Motor Vehicle Manufacturing | Not capitalistic Not partnership Event 19 Nov 2021 19 Mar 2024 | | |
 Stellantis Automobile, Motor Vehicle Manufacturing | Stellantis Automobile, Motor Vehicle Manufacturing | Not capitalistic Partnership Event 3 Oct 2018 | | |