Entity
Description
  • Value proposition

    Velvet Consulting is the leading consulting firm in assisting organizations in their customer orientation. Since 2004, thanks to our 250 Marketing enthusiasts people, we accelerate business performance by building a fullest and effective customer experience. Our global approach and the complementarity of our expertise, support the customer-centric, data and digital transformation of companies. From strategic orientations to operational and technological implementation.

    We joined the WPP Group and Wunderman Thompson Network in July 2020 to enrich our marketing transformation expertise, with the multichannel excellence of the worldwide communication leader.

    We propose Agile interventions adapted to each context and sectoral issue through an innovative and integrated approach: HCX TM, for Hyper Customer eXperience.

    Our vocation: Generate value at all steps of customer experience. Our obsession: Results, nothing but results. Our commitment has been driven by 3 values: excellence, innovation, enthousiasm.

    Stratégie Client, Performance, Innovation, Change, Datamining, Business Intelligence, Digital, CRM - Customer Relationship Management, EMA - Entreprise Marketing Automation, Big Data, Mobilité, Omnicanal, and Big Data

  • Original language

    Velvet Consulting est le cabinet leader de l'accompagnement des entreprises dans leur orientation client. Depuis 2004, grâce à 200 passionnés de Marketing, nous accélérons la performance des sociétés en construisant une expérience client riche, innovante et efficace grâce à notre approche globale et la complémentarité de nos pôles d’expertises.

    Depuis juillet 2020, nous avons rejoint le groupe WPP et le réseau Wunderman Thompson afin d'enrichir notre expertise en transformation marketing avec l'excellence opérationnelle multicanal du leader mondial de la communication.

    Nous avons élaboré une démarche 100% expérience client boostée Digital et Data, permettant de transformer l'entreprise et ainsi proposer une approche client customer centric globale, intégrée et efficace : la méthode HCX. Avec toujours cette même obsession de résultats : 1. Préférence de marque, 2. Croissance, 3. Rentabilité.

    Notre engagement est conduit par 3 valeurs dont les bénéfices sont mis à la disposition de nos clients : l'Excellence, l'Innovation et l’Enthousiasme.

  • Velvet Consulting - Experts Customer Experience pour la performance business

    Depuis près de 20 ans, nos experts vous accompagnent : Business Consulting, Data Science, Smart Technology, Digital Factory, au coeur de l'expérience client.

  • https://www.velvetconsulting.com/
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