Value proposition

We’re a specialist, management consultancy, focusing on; Customer Experience, Operational Excellence and Change Delivery, dedicated to helping our clients create real, positive change.

PEN was established in 2012 with a mission to challenge the traditional approach to consulting. Since then our team of specialists have worked across a range of sectors – from Financial Services and Pharmaceuticals, to Retail and Consumer Goods – helping clients solve problems that improve customer experience, operational excellence and change delivery.

We take pride in doing what’s right for our clients – not in how many hours we can bill them – and we only ever undertake work where we’re certain we can deliver a great outcome.

Solving Complex Problems, Programme and Project Management, Transformation and Change Management, Solving difficult Resourcing Challenges, Customer Experience Design and Implementation, and Financial Services