Value proposition

We provide an innovative and live Customer Experience Platform. Pioneering the next generation of Digital Shopping.

Primis’ mission is to enhance the open interactions between the consumer and retailer to improve consumers post-purchase customer experiences in a way that modifies how they think, react, and buy online.

Primis is a digital-first customer experience (CX) tool pioneering the next generation of CX. Our platform not only provides live updates in a visually engaging format – we are also focused on sustainability.

At Primis, we consider the post-purchase stage of an eCommerce purchase as critical to a brands success as having an intuitive and visually appealing eCommerce site. If you do not get the post-purchase stage right, you will push your customers away, increase your WISMO costs, and miss out on a chance to delight your customers.

Our post-purchase CX platform provides:

- Live estimated delivery dates
- The option to change your delivery slot
- Focused and pointed product recommendations that match your brand’s focus
- Visually appealing recap of the consumer's order
- Pro-active, personalised, event-driven emails designed to pique the interest of the consumer
- Usable data that allows the retailer to understand the full end-to-end consumer journey

In addition to our core CX platform, we also provide solutions specifically designed to support sustainability, such as planting a tree with a click (in bulk or via subscription), and direct carbon offsetting using innovative measures on a per CO2 basis.

Customer Experience , Sustainability tracking , eCommerce , Digital , Retention , Loyalty , and Customer NPS