easyOptima
Entity
Description
  • Value proposition

    Help you optimize your Information System and business processes

    easyOptima supports businesses seeking to optimize the efficiency of their Information Systems (IS) and improve their business processes, from SMEs to large accounts. easyOptima offers a modular platform that acts on the four main levers of digital experience to significantly satisfy and engage employees.

    easyOptima offers 4 modules:
    - Insight: measure, control, and continuously improve the digital experience of employees
    - Event: broadcast targeted and personalized information in real time. Goal: increase your communication impact
    - Assistant: guide employees in adopting their tools and developing their usage. Goal: reduce the volume of incoming tickets
    - Diag: accelerate the resolution time for complex problems. Goal: facilitate the work of experts (L2/L3)

    Benefits for clients:
    - Exceptional service quality for business users
    - Employee autonomy
    - Simplification of access to support
    - Reduction in the volume of incoming requests
    - Time savings for the business, helpdesk, and level 2 and 3 experts

    easyOptima's approach is fundamentally user-centric and offers a business vision rather than an IT vision. Their solutions have already enabled their clients to cut their diagnostic times by four or to save up to 1.5 days per business user per year. In some cases, the tool is so well-received that it has become the main channel of support, making POESI an essential player in the digital transformation of IT support.

    Support, Parcours utilisateur, CHATBOT, ITSM, SELFCARE, ServiceDesk, Helpdesk, Assistance Utilisateur, Workplace, Digital Workplace, Poste de travail, Monitoring Workplace, Expérience Utilisateur, Experience Digital, Expérience Numérique, and Monitoring Poste de Travail

  • Original language

    Résoudre 4 fois plus rapidement les problèmes rencontrés par vos utilisateurs

    easyOptima édite un Agent Virtuel multifonctions qui améliore l'expérience utilisateur du support informatique et simplifie le travail des équipes IT.

    Conçu spécifiquement pour le support IT, easyOptima propose :
    - Un Assistant Digital, pour régler les problèmes utilisateurs les plus courants
    Résultat : easyOptima traite 41% des demandes utilisateurs automatiquement, avec un taux de satisfaction de 96%
    - Un module pour détecter les incidents et communiquer de manière ciblée
    Résultat : 100% des incidents détectés en moins de 10 minutes et 88% de messages lus
    - Un module pour accélérer la résolution des tickets N2/N3
    Résultat : 74% de temps gagné sur le diagnostic et 85% de contre-appels en moins
    - Un module pour évaluer la qualité de service de votre SI
    Résultat : 300KPI et un système de scoring pour identifier rapidement l'origine des problèmes et les opportunités d'amélioration

    100k+ utilisateurs bénéficient déjà de l'expérience easyOptima.
    Et vous ?

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