Value proposition

We improve the way people live and work. By designing services that are better for the people who use and deliver them.

At Livework we fundamentally believe that there is huge opportunity in services that are truly valuable to customers. But we don’t just believe this; we strive to prove it on each and every project. Our goal is to make a difference for our clients and their customers.

We are pioneers with experience. 19 years ago we founded Livework, as the first service design company in the world.

We are not a traditional consultancy or design agency. Our team is a unique blend of a designers’ ability to create desirable experiences with a businessperson’s understanding of what is viable and feasible for organisations.

This combination enables us to focus on the right problems or potential and deliver a solution that is tangible and exciting.

Our approach starts with listening and understanding, involves a systematic approach to services and the necessary creativity to both craft the details of customer experiences and the stories required to sell a concept.

Service Design, Innovation, Business Design, User Experience Design, User Research and Insights, Business strategy, Service Strategy, Customer experience, Omni-Channel, Change management, Prototype, Internal capabilities, Service improvement, and Design research