Value proposition

One Click Away Customer Support

Welcome to VIVOCHA's home on LinkedIn!

Vivocha, the technology company of Covisian, is a renowned provider of Next Generation Customer Engagement solutions. Its award-winning omnichannel platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat.
Its collaboration tools like co-browsing, form & document sharing make it possible for brands to make their customers live an amazing experience online.
A sophisticated proactive engine optimizes contacts to reduce service costs and avoid redundant calls to the contact center.

More than 250 companies around the world, including Banca Intesa Sanpaolo, ING, Crédit Agricole, L’Occitane, AXA, Generali, Allianz, Quixa, National Bank of Kuwait, E.ON, Accenture, Affinity Federal Credit Union, Schneider Electric, BMW Bank, trust Vivocha’ technology to improve their Online customer care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.

Online Customer Service, Customer Care, Conversion Rate Optimization, Live Engagement, Online marketing, eCommerce, Live Chat, VoIP, Call Center, and Contact Center