Value proposition

OwnerListens is the best way to communicate with customers in real-time!

Customers use the OwnerListens app or SMS number (customized for each business) to send compliments, complaints, questions, and suggestions. Owners and managers can then immediately respond via text or email. All communication is private and anonymous.

By enabling direct, private communication in real-time, businesses can salvage revenues, prevent negative reviews and encourage employee excellence.

Using messaging for customer service is not only preferred by customers, it's also cheaper for businesses and less error prone than phone calls.

Example use cases:
Ordering & reservation inquiries
Complaint about an employee, product, service or facility
In store questions about products or product locations
Questions about item availability
In store surveys
Real time service requests at hotels and resorts

Local Business, Mobile Communication, Consumer Services, Analytics, Customer Service, and Reputation Management