Enghouse Interactive France / Eptica
Created in 2001
Social networks
12 1,247 1,068 2,666Activities
Technologies
Entity types
Location
63 Rue de Sevres, 92100 Boulogne-Billancourt, France
Boulogne-Billancourt
France
Employees
Scale: 51-200
Estimated: 30
SIREN
438993966Engaged corporates
39
1 39Added in Motherbase
5 years, 7 months ago
uxtech Value proposition
[Automatic translation follows] Enghouse helps contact centers add value to customer conversations and deliver a unique experience.
Enghouse Interactive France (formerly Eptica) is the leader in intelligent platforms for customer experience, a key link in the business value chain. More than 400 brands entrust Enghouse with the management of their customer relations (voice, self-service, email, chat, video, messenger, social networks) as well as the analysis of the voice of the customer thanks to vecko, the only intelligence solution customer in the French market. The Eptica software suite embeds a unique technology based on hybrid AI (Natural Language Processing (NLP), Text Analytics, Machine Learning) adapted to specific customer relationship issues in order to increase customer satisfaction and the competitiveness of the service customer, and provide brands with intelligence to improve the experience across the entire customer journey.
Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Software contact center, omnichannel customer service, Voice of the Customer, Semantic Analysis, and Contact Center SoftwareOriginal language
Enghouse aide les centres de contact à donner de la valeur aux conversations client et à proposer une expérience unique.
Enghouse Interactive France (ex Eptica) est le leader des plateformes intelligentes pour l’expérience client, maillon clé de la chaîne de valeur des entreprises. Plus de 400 marques confient Enghouse la gestion de leur relation client (voix, self-service, email, chat, video, messenger, réseaux sociaux) ainsi que l’analyse de la voix du client grâce à vecko, la seule solution d'intelligence client du marché français. La suite de logiciels Eptica embarque une technologie unique fondée sur une IA hybride (Traitement Automatique du Langage Naturel (TALN), Text Analytics, Machine Learning) adaptée aux problématiques spécifiques de la relation client afin d’augmenter la satisfaction client et la compétitivité du service client, et fournir aux marques de l’intelligence pour améliorer l’expérience sur tout le parcours client.
Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Logiciel centre de contact, service client omnicanal, Voix du Client, Analyse sémantique, and Logiciel centre de contact
Solutions logicielles pour les Centres de Contact
Enghouse est un fournisseur mondial de logiciels. Nous proposons des solutions comprenant la gestion des interactions omnicanales, du canal video et l’analyse de la voix du client.
https://www.enghouseinteractive.fr/
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