Social networks
892 711 711Activities
Entity types
Location
28 Rue Vital Carles, 33000 Bordeaux, France
Bordeaux
France
Employees
Scale: 11-50
Estimated: 10
SIREN
477792733Engaged corporates
5Added in Motherbase
5 years, 6 months ago[Automatic translation follows] LOGOS supports you in your efforts to manage and improve the quality of processing of customer contacts
LOGOS supports its clients in their efforts to manage and improve the quality of processing of multi-channel customer contacts.
Our consultants support you in the selection of a new Customer Relations center provider, the management of the transition and the improvement of your Customer Relations management supports (tools, procedures, libraries of standard responses, etc.). ).
Our evaluators continuously monitor the quality of processing of calls, emails, letters, chat contacts and social networks of your internalized and/or outsourced Customer Services and provide you, in real time, with a precise and objective vision.
Our project managers manage your outsourced Customer Relations centers on a daily basis and train your service providers in qualitative approaches to handling multi-channel customer contacts.
LOGOS vous accompagne dans vos démarches de pilotage et d’amélioration de la qualité de traitement des contacts clients
LOGOS accompagne ses clients dans leurs démarches de pilotage et d’amélioration de la qualité de traitement des contacts clients multicanal.
Nos consultants vous accompagnent dans la sélection d’un nouveau prestataire de centre de Relation Client, le pilotage de la transition et dans l’amélioration de vos supports de gestion de la Relation Client (outils, procédures, bibliothèques de réponses-types...).
Nos évaluateurs contrôlent en continu la qualité de traitement des appels, mails, courriers, contacts chat et réseaux sociaux de vos Services Clients internalisés et/ou externalisés et vous apportent, en temps réel, une vision précise et objective.
Nos chefs de projets, pilotent au quotidien vos centres de Relation Client externalisés et forment vos prestataires aux approches qualitatives de traitement des contacts clients multicanal.
Contrôle Qualité des Services Clients - Audit des centres de relation client - Conseil et définition de plans d’amélioration - Accompagnement des projets d’optimisation.
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