Feedier - Customer Intelligence Platform
Entity

  • Feedier - Customer Intelligence Platform

    Created in 2018
  • BETA

    Up & running (A)
    Existing signals show a regular activity

  • Social networks

    2,001

  • Activities

    it services uxtech

  • Technologies

    Data Analytics SaaS

  • Entity types

    Startup

  • Location

    165 Av. de Bretagne, 59000 Lille, France

    Lille

    France

  • Employees

    Scale: 11-50

    Estimated: 28

  • SIREN

    838930071

  • Engaged corporates

    4
    2 2

  • Added in Motherbase

    3 years, 9 months ago
Description
  • Value proposition

    Listen better. Transform faster.

    Are you struggling to really understand your customers? Don’t have a clear enough picture of their customer journey?

    In today’s data-rich world, collecting and centralizing customer feedback from a wide range of different sources can be a challenge for most companies.

    But it’s not just about gathering data, it’s also crucial to turn it into actionable insights: and that’s where Feedier truly shines!

    Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster.

    Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience.

    The platform comes with several key benefits:

    - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform.

    - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action.

    - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction.

    - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs.

    - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions.

    - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement.

    Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.

    Entreprise Software, Web Application, SaaS, feedback, surveys, customer experience, data analytics, client satisfaction, ia, nlp, and machine learning

  • Original language

    Écoutez, améliorez, transformez.

    Feedier est une plateforme d'Intelligence Client qui vous permet de comprendre vos clients à la perfection afin d’aider votre entreprise à se transformer plus rapidement.

    Feedier s’adresse à la transversalité de votre entreprise pour que chaque équipe agisse sur l’optimisation de la rétention, de la satisfaction et de l’expérience client dans sa globalité.

    Feedier vient avec plusieurs points importants :

    - La centralisation des feedbacks en temps réel : Collectez l’ensemble de vos retours client, de différentes façons et via différentes sources sur une seule et même plateforme.

    - Identification précise des irritants : Détectez de manière proactive les problèmes émergents afin de prendre des mesures correctives rapides.

    - Enrichissement des données clients : Tirez profit de la synergie entre vos données métier et les données de feedback afin d’avoir une vision micro et macro de la satisfaction client.

    - Compréhension des données de verbatim via le NLP (Natural Language Processing) : Exploitez la puissance de l’IA et du NLP entraîné sur vos data, afin de comprendre en profondeur les tendances, les sentiments et les besoins de vos clients.

    - Recommandations actionnables : Grâce à l’IA, obtenez des recommandations facilement actionnables, basées sur le contexte de votre marché et l’analyse automatique de vos feedbacks.

    - Analyse intuitive de la data : Suivez l’ensemble de vos KPI à travers différents des rapports intuitifs, modulables et partageables, vous permettant d’interpréter facilement les données et de prendre des décisions collectives basées sur ces dernières.

    - Intégration aux outils business : Connectez la donnée de bout en bout afin de favoriser la résolution rapide des problèmes et l’amélioration continue.

    Adoptez une stratégie claire et optimale pour vous transformer plus rapidement et efficacement en exploitant la puissance de Feedier. Donnez de la voix à vos clients, comprenez leurs besoins, leurs attentes et leurs motivations.

  • Feedier : Customer Intelligence Platform

    Elevate your CX strategy with Feedier's Customer Intelligence Platform. Automate action plans, gain real-time insights, and integrate with CRM for superior analysis and reporting.

    • https://feedier.com/?utm_source=linkedin
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