Deafi
Entity

  • Deafi

    Created in 2009
  • BETA

    Up & running (A)
    Existing signals show a regular activity

  • Social networks

    2,102

  • Activities

    fintech telecommunications

  • Entity types

    Startup

  • Location

    12 Rue François Debergue, 93100 Montreuil, France

    Montreuil

    France

  • Employees

    Scale: 51-200

    Estimated: 36

  • SIREN

    518910328

  • Engaged corporates

    13
    1 5

  • Added in Motherbase

    5 years, 6 months ago
Description
  • Value proposition

    [Automatic translation follows] As an expert partner for your entire customer relationship, we allow you to establish links with all your customers.

    Founded in December 2009, Deafi is a customer relations center adapted to deaf or hard of hearing people. This project with a strong social dimension has since the beginning aimed to reconcile accessibility (of customer services) and employability (of deaf or hard of hearing people).

    Our concept since 2009: training deaf or hard of hearing people, “customer video advisors”, so that they respond directly to deaf or hard of hearing customers of our partner companies which include SFR, Engie, La Banque Postale, Free, Decathlon, Total, L'Oreal, Nestlé, Monabanq and many others. Our teams take care of 100% of the customer relations services entrusted, with a single ambition: quality of service and customer satisfaction.

    In 2020, we are diversifying our activity and launching a customer relationship offering via messaging, to allow brands to align with the new uses of their customers. This new customer relations offer is intended for all customers. To create a barrier-free relationship with its customers, we now offer brands the opportunity to use a social tool, WhatsApp, to become “friends” with their customers.

    As an Adapted Company, Deafi employs 80% disabled workers within its production team and benefits from state approval.

    Find all the information on our website or via our DeafiLine application, available on iOS and Android.

    Customer Relations, Telecommunications, Customer Service, Deaf, Technology, Adapted Business, Certification, Quality, Hearing Impaired, Quality, mobile, B2B, B2C, Deaf, Transcription, Translation, Captioning, Chat, and Messaging

  • Original language

    Partenaire expert pour l’ensemble de votre relation client, nous vous permettons de faire le lien avec tous vos clients.

    Fondé en décembre 2009, Deafi est un centre de relation client adapté aux personnes sourdes ou malentendantes. Ce projet à forte dimension sociale a depuis l’origine pour objectif de concilier l’accessibilité (des services clients) et l’employabilité (des personnes sourdes ou malentendantes).

    Notre concept depuis 2009 : former des personnes sourdes ou malentendantes, les «vidéo-conseillers clients», afin qu’ils répondent directement aux clients sourds ou malentendants de nos entreprises partenaires au rang desquelles on compte SFR, Engie, La Banque Postale, Free, Decathlon, Total, L’Oreal, Nestlé, Monabanq et beaucoup d’autres.. Nos équipes prennent en charge 100% des services de relation client confiés, avec une seule ambition : la qualité de service et la satisfaction client.

    En 2020, nous diversifions notre activité et lancons une offre de relation client par messaging, pour permettre aux marques de s’aligner sur les nouveaux usages de leurs clients. Cette nouvelle offre de relation client est destinée à l’ensemble des clients. Pour créer une relation sans barrière avec ses clients, nous proposons dorénavant aux marques de s’emparer d’un outil social, WhatsApp, pour devenir « amies » avec leurs clients.

    En tant qu’Entreprise Adaptée, Deafi emploie 80% de travailleurs handicapés au sein de son équipe de production et bénéficie d’un agrément d’Etat.

    Retrouvez toutes les informations sur notre site web ou via notre application DeafiLine, disponible sur iOS et Android.

    Relation Client, Télécommunications, Service Client, Sourds, Technologie, Entreprise Adaptée, Certification, Qualité, Malentendants, Qualité, mobile, B2B, B2C, Deaf, Transcription, Translation, Captioning, Chat, and Messaging

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