Value proposition

Understand your customers. Unlock business value.

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement.

Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Performance Management, Business Intelligence, Call Center Operational Efficiencies, Customer Satisfcation, Agent Productivity, Speech Analytics, Text Analytics, Voice of Customer, Customer Experience, and Conversation Intelligence