Value proposition

Advies, interim- en projectmanagement in klantcontact. CIX (Customer Interaction Excellence) voor iedere organisatie.

Ferment Management supports its customers - both nationally and across the globe - with realising their marketing and sales goals by developing and optimising everything related to Customer Excellence and Customer Service operations and by implementing and framing the operation within the target-organisation and in the market. Our consultants improve customer satisfaction and advise in the implementation of new processes and technical solutions.

Ferment Management interim management provides professionals with multiple skillsets on any desired level - ranging from Supervisor to Customer Service Director. With their extensive knowledge, expertise and work experience, our interim managers will provide you with invaluable assistance in building the customer experience programs you need.

With Ferment Management's help, your goals will be realized a lot sooner than you might expect! What differentiates us from others is that we offer an independent, pragmatic and people-centered approach where we'll always focus on your specific needs.

Also check: www.fermentmanagement.nl/cix/ for the most accessible and successful Customer Service Assessment in the Netherlands. This CIX Assessment makes evaluating your Customer Interaction easy while professional. CIX was developed with more than 25 years of experience in change- and build of customer service. The model had been validated by 40 independent Customer Service professionals.

customer excellence, customer care management, project management, interim management, customer journey strategy, customer experience strategy, customer interactie, customer service, customer experience management, klantcontact consultancy, klantcontact verbeteren, KCC, WFM, operational excellence, Customer Interaction Excellence, and CIX