Consulting Value proposition
[Automatic translation follows] Better Experience, Better Future
Colorado Groupe aims to support companies and large groups in imagining and implementing a customer experience that is simple, effective, consistent across all channels and more in line with the profoundly changing expectations of the new digital customer.
Colorado Groupe is organized around three centers of excellence dedicated to marketing and customer relationship performance:
- Colorado Conseil (strategy, marketing and organization of multi-channel customer relations)
- ConsumerLab (customer marketing studies and customer experience management)
- Colorado training (change management and support for Customer Services employees, service networks and points of sale)
Customer relationship consulting, Customer experience monitoring and management, Customer Feedback Management solution, and Voice of the Customer listening and analysis solutionsOriginal language
Better Experience, Better Future
Colorado Groupe a pour vocation d'accompagner les entreprises et les grands groupes à imaginer et à mettre en œuvre une expérience client simple, efficace, cohérente sur l’ensemble des canaux et plus en phase avec les attentes en profonde mutation du nouveau client numérique.
Colorado Groupe est organisé autour de trois pôles d'excellence dédiés au marketing et à la performance de la relation clients :
- Colorado Conseil (stratégie, marketing et organisation de la relation clients multicanale)
- ConsumerLab (études marketing clients et management de l'expérience clients)
- Colorado formation (conduite du changement et accompagnement des collaborateurs des Services Clients, des réseaux de service et des points de vente)
Conseil en relation client, Pilotage et management de l'expérience client, Solution de Customer Feedback Management, and Solutions d'écoute et d'analyse de la Voix du Client
Cabinet de conseil en relation client & expérience client - Colorado Groupe
Colorado Groupe, cabinet de conseil en relation client, vous accompagne pour imaginer et mettre en œuvre une expérience client efficace. Nous vous aidons à anticiper les comportements de vos clients. Découvrez nos différentes expertises : conseil, études, feedback management, formation, digital et informatique.
https://colorado-groupe.com/
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