Social networks
847 12,118Activities
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Entity types
Location
540 Bryant St, Palo Alto, CA 94301, USA
Palo Alto
United States of America
Employees
Scale: 201-500
Estimated: 256
Engaged corporates
4Added in Motherbase
10 months, 2 weeks agoGenerative AI for the Contact Center
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holliday Inn.
AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.
Corporate | Type | Tweets | Articles | |
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Amazon Web Services (AWS) IT services, IT Services and IT Consulting | Amazon Web Services (AWS) IT services, IT Services and IT Consulting | Other 1 Feb 2024 | | |
McKinsey & Company Consulting, Business Consulting and Services | McKinsey & Company Consulting, Business Consulting and Services | Other 14 Mar 2024 | | |
Cisco IT services, Software Development | Cisco IT services, Software Development | Other 13 Aug 2020 | | |
Nasdaq Finance, Financial Services | Nasdaq Finance, Financial Services | Other 4 Aug 2022 | |