Value proposition

Providing natural gas, thermal energy, water, and wastewater services to about 900,000 customers in Indianapolis.

Operating for the benefit of our customers and communities, Citizens Energy Group is a public trust providing clean, efficient, and reliable energy services to customers throughout the Indianapolis area.

Mission

We fulfill the Promise of the Trust to provide essential utility services for our customers and communities, maintain the lowest possible rates with sound financial management, and create the greatest long-term benefit through a unique business structure.
• The mission reiterates what we do and what makes us unique.
• The mission states “we fulfill the Promise of the Trust”, rather than “we will fulfill the Promise of the Trust”, to reflect that our employees are actively and purposefully fulfilling that promise every day.
• The statement “unique business structure” has been added to separate us from other utility service providers. Citizens is the only broad-based utility service company operating as a public charitable trust.

Company Overview

Citizens has a single focus on customer service because its visionary founders, including Colonel Eli Lilly, chartered the company in 1887 as a Public Trust. Using a not-for-profit approach, Citizens either returns profits to you in the form of lower rates or reinvests profits to make its facilities more reliable and efficient. While most utilities are beholden to the quarterly demands of out-of-town stockholders, the unique Citizens Trust simply means everything we do is focused on serving you.


Natural Gas, Water, Sewer, Steam, and Chilled Water