Value proposition

The only real-time CX platform powered by smart AI.

Wix Answers is a customer support platform designed to make support teams work smarter, not harder. With a single view of all support channels, intelligent automations, real-time data, and powerful self-service capabilities, Answers helps companies unlock greater efficiency and set a new standard for their customer support.

Unlike legacy ticketing systems, Answers is the only platform that enables companies to react to customer demand in real time (and we mean up-to-the-millisecond). Our Spotter feature allows you to automate workflows and improve support performance instantly without you lifting a finger. And with a live dashboard feature capturing team workloads and agent availability, you can easily identify gaps and accommodate within a matter of seconds.

Wix Answers was built in-house at Wix.com to support the company’s 200 million customers. Today, Wix Answers is the trusted support platform of fast-growing brands like Getty Images, Rakuten Viber, Sweaty Betty, and MyHeritage.

Help Desk Software, Customer Support, Customer Support Software, Ticketing System, Knowledge Base, Call Center Software, Customer Feedback, Call Center, Live Chat, End-to-End Suite, Help Center, and Actionable Insights