Value proposition

We regulate England and Wales' water sector, so companies provide the best customer service and improve the environment.

Without water, life can't flow smoothly. Ofwat is the economic regulator of the water sector, and we’re working to improve life through water: keeping water flowing, bills affordable and helping to ensure the health of our rivers and waterways.

We're here to ensure water companies do the right thing: supporting customers and communities, improving the environment, and making sure our water supplies are secure for future generations.

Our work involves overseeing water company performance, driving water companies to meet long term challenges through increased collaboration and partnership, and pushing water companies to deliver more for customers, society and the environment.


Water regulation