Value proposition

Qualitative feedback analysis for data-driven CX teams looking to drive real change

Are you "listening" to your customers, but your customer satisfaction, loyalty or churn metrics aren't improving? And you don’t know why?

We know why. It's because text analytics is sh*t...

So how do you get the depth of insight you need?
And how do you get stakeholders to care when they are traditionally more quan/metrics minded folk?

Because informing change is chuffing hard. Sometimes customers disagree, plus the data is nuanced - as language is complex and sarcastic.

You need a dedicated and flexible text analytics solution, that not only compliments but adds rocket fuel to your time to and quality of insight. Where all of your company's data is summarised in a central dashboard.

Trendspotting, consultation & market research , Real-time brand, product & service monitoring, Competitor analysis & benchmarking, Analysis of online reviews, Campaign impact analysis, Employee feedback analysis , Text analysis, Social Intelligence, and Voice of Customer