Value proposition

Optimising citizen support & improving urban experience through smart digital assistants for cities.

Hopstay is an Australian-founded smart city startup currently based in Paris and is a laureate of the French Tech Ticket program, a prestigious French government-funded program for international startups.

Hopstay's solution helps cities optimise customer support & improve urban experience through smart digital assistants (chatbots & voicebots). Cities use our framework to more efficiently process complaints, queries & tasks that are otherwise painful & tedious for citizens.

There are 3 key elements to the Hopstay technology framework.

1. Knowledge base & bot management platform

A platform where city bodies can manage their knowledge database, chatbot functionality, push notifications and view analytics and data. The platform integrates both proprietary content (provided by the client) and also urban data sets from open data platforms.

2. Pre-built citizen service modules

A library of common city/local government processes that have been pre-coded & designed for the conversational interface. For example, reporting an issue, checking waste collection status, finding parking, viewing road conditions. This library of ‘plug & play’ modules seamlessly connect to both the backend system of the client & popular customer support platforms (such as live chat).

3. Centralised natural language processing library

We centralise our training data as part of our commitment to building the world's largest natural language processing library for cities. By focusing on a specific type of interaction (city-citizen), we can share training data which enables us to improve chatbot intent recognition at an exponential rate. The result is smarter chatbots in shorter time periods.

Hopstay works with a portfolio of clients across Australia, Europe & North America.