Shortways
Entity

  • Shortways

    Created in 2011
  • BETA

    Up & running (A)
    Existing signals show a regular activity

  • Social networks

    310 455 1,346

  • Activities

    it services

  • Technologies

    SaaS

  • Entity types

    Startup

  • Location

    106 Av. Pierre de Coubertin, 53000 Laval, France

    Laval

    France

  • Employees

    Scale: 11-50

    Estimated: 16

  • SIREN

    529830366

  • Engaged corporates

    27
    5 25

  • Added in Motherbase

    3 years, 4 months ago
Description
  • Value proposition

    [Automatic translation follows] Accelerate user adoption on HRIS, ERP, and many applications!

    Accelerate the adoption of your business application 🔵

    Are you deploying an application? Are you looking for an effective way to drive change? Do you want to digitize your user training?

    The Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis!

    How âť“
    Shortways Assistant displays step-by-step guides, notification bubbles, and contextual FAQs integrated into the screens of your business application.
    The user can also send qualified support requests.

    Result? âś…
    Your employees are more efficient and better trained in their digital applications.
    You also reduce your support costs quickly and easily.

    Free up your application support 📧

    Smart Ticketing is a user support ticket management platform that is context-enhanced and integrated into your business application (HRMS, ERP, CRM, etc.).

    How âť“
    Users enter contextualized tickets from their application screens. These tickets are enriched with application data. They chat in real time with your support, and access a knowledge base of answers to known problems.

    Result? âś…
    Improve the overall productivity of your support. Increase user satisfaction. Receive fewer tickets, but better written.

  • Original language

    Accelerate user adoption on HRIS, ERP, and many applications!

    Accélérez l’adoption de votre application métier 🔵

    Vous déployez une application ? Vous cherchez un moyen efficace de conduire le changement ? Vous voulez digitaliser votre formation utilisateur ?

    L’Assistant Shortways est la plateforme d’adoption digitale qui accompagne les employés qui doivent utiliser au quotidien des dizaines d’applications !

    Comment âť“
    Shortways Assistant affiche des pas-à-pas, des bulles de notifications ou encore des FAQ contextuelles et intégrées aux écrans de votre application métier.
    L’utilisateur peut également envoyer des demandes d’assistance qualifiées.

    RĂ©sultat ? âś…
    Vos employés sont plus efficaces et mieux formés à leurs applications digitales.
    Vous réduisez également vos coûts de support de façon simple et rapide.



    Libérez votre support applicatif 📧

    Smart Ticketing est une plateforme de gestion des tickets de support utilisateurs boostés au contexte et intégrée à votre application métier (SIRH, ERP, CRM, ...).

    Comment âť“
    Les utilisateurs saisissent des tickets contextualisés depuis les écrans de leur application. Ces tickets sont enrichis des données de l’application. Ils chattent en temps réel avec votre support, et accèdent à une base de connaissances de réponses aux problèmes connus.

    RĂ©sultat ? âś…
    Améliorez la productivité globale de votre support. Augmentez la satisfaction de vos utilisateurs. Recevez moins de tickets, mais mieux rédigés.

  • Shortways, la Digital Adoption Platform pour tous vos utilisateurs

    Accélérez l'adoption de vos logiciels et améliorez l'expérience de vos utilisateurs grâce à l'Assistant Shortways.

    • https://shortways.com/fr/
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