RingCentral Engage Digital
Entity

  • RingCentral Engage Digital

    Created in 2006
  • BETA

    Up & running (A)
    Existing signals show a regular activity

  • Social networks

    821 5,731

  • Activities

    martech

  • Technologies

    A.I. - Natural Language Processing

  • Entity types

    SMB

  • Location

    3-5 Rue Saint-Georges, 75009 Paris, France

    Paris

    France

  • Employees

    Scale: 51-200

    Estimated: 76

  • SIREN

    490844743

  • Engaged corporates

    4
    1 3

  • Added in Motherbase

    5 years, 7 months ago
Description
  • Value proposition

    Connect with your Customers'​ Omni-Digital World

    RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

    We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

    RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

    Social CRM, Social customer service, Digital customer engagement, Mobile customer enagement, Online communities, Contact center technology, Social Media Marketing, Digital customer care, customer care, customer interactions, and omni-digital

  • Original language

    Connect with your Customers'​ Omni-Digital World

    RingCentral Engage Digital facilite la transformation digitale des entreprises en leur permettant de déployer et piloter leur relation client omni-digitale.

    Notre plateforme agrège l’ensemble des interactions clients (via messaging, réseaux sociaux, live-chat, mobile, email) et les distribue automatiquement en fonction des disponibilités, des profils clients ou encore des typologies de demandes afin de les traiter plus efficacement. Les entreprises bénéficient ainsi d’un suivi et d’un reporting précis leur permettant d’analyser et mieux gérer leur activité tout en augmentant la satisfaction client.

    RingCentral Engage Digital est construit sur un modèle SaaS et bénéficie d’une exposition internationale en travaillant avec plus de 100 grands comptes à travers 65 pays dans les industries des Télécoms, de la Banque, de l’Assurance, des Énergies et des Médias (SNCF, Orange, ENGIE, AXA, Leroy Merlin, CANAL+, Hello Bank et beaucoup d’autres).

  • Intelligent Digital Customer Engagement Platform | RingCentral

    Connect with customers on 20+ digital touchpoints like web, social media, messaging apps, and custom channels. Elevate engagement with chatbots and other advanced features.

    • https://www.ringcentral.com/ringcx/omnichannel.html
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