Extens Consulting
Created in 2013
- BETA
Up & running (A)
Existing signals show a regular activity Social networks
1,099 490 1,118 2,041Activities
Entity types
Location
1 Rue de Stockholm, 75008 Paris, France
Paris
France
Employees
Scale: 11-50
Estimated: 16
SIREN
797979515Engaged corporates
50
2 47Added in Motherbase
6 years, 1 month ago
consulting Value proposition
Customer Experience and CRM Consulting Firm
We are a consulting agency in customer experience. Our expertise lies in customer service, customer journey, customer life and customer voice.
Emmanuel Richard, the founder and his team work hand in hand with companies to ease the daily lives of customers and employees through performing diagnosis, creative thinking and innovation. We assist companies in boosting their performance, removing non-valued added activities or pain points and enhancing of customer experience, sales growth and customer loyalty. Our agency is positioned as innovative by constantly widening the scope of possibilities within its services, such as the creation of Customer Employee Easy Score (C2ES) and an Experience Lab to strive for Service Excellence. Extens Consulting, a subsidiary of the Sitel Group, contributes to the enrichment of the global offer of integrated services for the Customer Experience, in France and abroad.
Our Services: - Support in Customer Relationship Projects – Conception and Enhancing of Customer Experience – Customer Journey Mapping and Transformation. Improved Operational Performance.
Conseil, Relation Client, Expérience Client, Facilité Client, Service Client, Voix du Client, Parcours Client, Ligne de vie Client, Innovation, CX, CX Strategy, Customer Experience, AMOA, Design Parcours Client, Innovation d’expérience, Transformation des Organisations, Stratégie Relation Client, Diagnostic Relation client, and Stratégie Gestion de fluxOriginal language
Cabinet de conseil en Relation et Expérience Client▶️ Expertise en stratégie, design thinking et innovation d'expérience
"Extens Consulting est un cabinet de conseil spécialisé en Expérience Client, analyse et transformation des parcours clients. Nous réalisons votre audit et délivrons un conseil aux entreprises qui souhaitent développer des expériences de service pour plus de Performance, d’Innovation et de Facilité. Nous intervenons en France et à l'international pour toute demande liée à la Relation Client."
Conseil Expérience Client et Relation Client - Extens Consulting
Extens Consulting est un cabinet de conseil en expérience client et relation client. Nous avons aussi un blog avec des articles intéressants.
https://www.extens-consulting.com/fr/
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