Social networks
2,079 3,402Activities
Technologies
Entity types
Location
19 Rue du 4 septembre, 75002 Paris, France
Paris
France
Employees
Scale: 11-50
Estimated: 52
SIREN
534318647Engaged corporates
33Added in Motherbase
5 years, 8 months agoConnected to the minds of your customers
Smart Tribune offers a 360° AI ecosystem for managing and distributing knowledge bases that helps you increase CSAT, improve customer experiences throughout the buying journey, and enable your customer service teams to focus on what they do best: delivering great human experiences. 🚀
💡 With Smart Tribune, you can: 💡
👉 Reduce the volume of customer service contacts by 40%, thanks to a set of self-service solutions boosted by the latest advances in AI such as semantic search and LLM models: Smart FAQ, Smart Push, Smart Context, Smart Form, Smart Chatbot.
👉 Increase CSAT by empowering your teams to focus on what truly matters: your valued customers, thanks to a clever combination of 2 solutions: Smart Knowledge for managing client knowledge bases, and Smart AI for eliminating all low-value-added tasks for teams while managing knowledge.
🌐 #SmartTribune #KnowledgeBase #IA #FAQ #BOT #ExperienceClients
Some of our clients: Samsung, Carrefour, Leroy Merlin, Clarins, Club Med, Toyota, Home Serve,The Kooples, Le Monde, Ouigo...
Customer Service , Service client, Self-Service, Selfcare, Chatbot, Customer Experience, Expérience client, Customer Journey, Parcours utilisateur, Customer Satisfaction, Satisfaction client, Artificial Intelligence, Intelligence artificielle, FAQ, Base de connaissances, IAGenerative, KnowledgeManagement, and ExpérienceCollaborateur
Connecté à l'esprit de vos clients
Smart Tribune développe des solutions digitales selfcare permettant aux entreprises d’améliorer la satisfaction de leurs clients tout en réduisant leurs coûts de support.
Ces outils, à destination des grands comptes et sites web à fort trafic, prennent la forme de FAQ dynamiques, chatbots, boites d'aide personnalisées et forums communautaires, et offrent aux utilisateurs des moyens simples, efficaces et rapides pour répondre à leurs interrogations.
Clients : Leroy Merlin, DPD, RSI, AXA Banque, Crédit Mutuel, Matmut, Le Monde, Banque Populaire, Maje, Sandro, The Kooples, Voyage-Privé, Direct Energie, Ouigo, Valrhona, Groupe ETAM, Total...
Votre service client transformé en centre de création de valeur grâce à l’IA : solution de base de connaissance IA à 360° et chatbot IA
Corporate | Type | Tweets | Articles | |
---|---|---|---|---|
Google IT services, Software Development | Google IT services, Software Development | Other 16 May 2018 | | |
Décideurs Magazine Media, Newspaper Publishing | Décideurs Magazine Media, Newspaper Publishing | Other 11 Feb 2021 | | |
L'Argus de l'assurance Insurance, Newspaper Publishing | L'Argus de l'assurance Insurance, Newspaper Publishing | Other 15 Nov 2021 | | |
Viva Technology Trade show, IT Services and IT Consulting | Viva Technology Trade show, IT Services and IT Consulting | Not capitalistic Not partnership Event 18 Jun 2023 | | |
Groupe SNCF Transport, Truck Transportation | Groupe SNCF Transport, Truck Transportation | Other 6 Dec 2017 | | |
La Poste Groupe Postal services, Truck Transportation | La Poste Groupe Postal services, Truck Transportation | Other 16 Jun 2023 18 Jun 2023 | | |
Sanofi Pharmaceutical, Pharmaceutical Manufacturing | Sanofi Pharmaceutical, Pharmaceutical Manufacturing | Other 7 May 2019 | | |
Orange Telecoms, Law Practice, Telecommunications | Orange Telecoms, Law Practice, Telecommunications | Not capitalistic Partnership Not event 16 Mar 2017 | | |
Entrepreneur Engine IT Services and IT Consulting | Entrepreneur Engine IT Services and IT Consulting | Other 6 Feb 2015 | | |
McKinsey & Company Consulting, Business Consulting and Services | McKinsey & Company Consulting, Business Consulting and Services | Other 8 Jan 2019 | |