Élection du Service Client de l'Année France (ESCDA)
Created in 2007
- BETA
Up & running (A)
Existing signals show a regular activity Social networks
1,678 6,371Entity types
Location
12 Rue Roger Bacon, 75017 Paris, France
Paris
France
Employees
Scale: 11-50
Estimated: 8
SIREN
401145388Engaged corporates
34
10 28Added in Motherbase
6 years, 2 months ago
Event Value proposition
[Automatic translation follows] The Independent Customer Relations Event
The first independent customer relations event, the Customer Service Election of the Year is the competition that aims to test the quality of the customer relations of French companies.
Each company is tested according to the mystery shopper principle and is rated according to factual criteria such as personalization, support time, quality of response, etc. The companies tested are compared by consumer universe.
Only one winner per category is rewarded provided that they have obtained the highest score and that it is higher than 12.5/20.
Each winner benefits from the logo and brand of Customer Service Election of the Year for 11 months.
With a 70% awareness rate, Customer Service Election of the Year is the most well-known sign of customer relations valuation among the French.
The competition has been set up internationally and is organized in Spain, the United Kingdom, Morocco, Tunisia, Germany, Austria and Switzerland.
Thanks to our partners Le Parisien - Aujourd'hui en France, BVA Xsight, Customer Relationship & Marketing Meetings E-commerce, SP2C, Agora des Directeurs Expérience Client, Relation Client Magazine, All4Customer, Emarketing.fr as well as the Ministry of Economy, Finance and Industrial and Digital Sovereignty.
Evaluation of the quality of Customer Relations and Organization of eventsOriginal language
L'Évènement indépendant de la relation client
1er évènement indépendant de la relation client, l'Élection du Service Client de l'Année est le concours qui a pour but de tester la qualité de la relation client des entreprises françaises.
Chaque entreprise est testée suivant le principe du client mystère et est notée selon des critères factuels tels que la personnalisation, le temps de prise en charge, la qualité de la réponse, etc. Les entreprises testées sont comparées par univers de consommation.
Un seul lauréat par catégorie est récompensé à condition d'avoir obtenu la note la plus élevée et qu'elle soit supérieure à 12,5/20.
Chaque lauréat bénéficie du logo et de la marque Élu Service Client de l'Année pendant 11 mois.
Avec un taux de notoriété de 70%, Élu Service Client de l'Année est le signe de valorisation en relation client le plus connus des Français.
Le concours s'est installé à l'international et est organisé en Espagne, au Royaume-Uni, au Maroc, en Tunisie, en Allemagne, en Autriche et en Suisse.
Merci à nos partenaires Le Parisien - Aujourd'hui en France, BVA Xsight, Customer Relationship & Marketing Meetings E-commerce, SP2C, Agora des Directeurs Expérience Client, Relation Client Magazine, All4Customer, Emarketing.fr ainsi que le Ministère de l’Économie, des Finances et de la Souveraineté industrielle et numérique.
Évaluation de la qualité de la Relation Client and Organisation d'évènements
Élu Service Client de l'Année - L'évènement indépendant de la relation client
L'Élection du Service Client de l'Année est l'occasion de tester et d'évaluer la qualité du service client des entreprises et services publics qui souhaitent en mesurer l'efficacité sur des critères fiables et objectifs.
https://www.escda.fr/
| Corporate | Type | Tweets | Articles | |
|---|---|---|---|---|
 BNP Paribas Personal Finance Finance, Banking | BNP Paribas Personal Finance Finance, Banking | Other 3 Aug 2023 | | |
 Ecommercemag Newspaper Publishing | Ecommercemag Newspaper Publishing | Not capitalistic Partnership Event 18 Nov 2021 | | |
 LDLC Consumer Electronics, Computers and Electronics Manufacturing | LDLC Consumer Electronics, Computers and Electronics Manufacturing | Not capitalistic Not partnership Event 18 Nov 2021 4 Feb 2024 | | |
 Continental Automobile, Tyre manufacturing, Motor Vehicle Manufacturing | Continental Automobile, Tyre manufacturing, Motor Vehicle Manufacturing | Not capitalistic Partnership Event 10 Oct 2019 | | |
 EY Consulting, audit, IT Services and IT Consulting | EY Consulting, audit, IT Services and IT Consulting | Other 14 Sep 2023 | | |
 SUEZ Energy, Environment, Environmental Services | SUEZ Energy, Environment, Environmental Services | Not capitalistic Partnership Event 18 Nov 2021 4 Feb 2024 | | |
 Groupe TF1 Media, Broadcast Media Production and Distribution | Groupe TF1 Media, Broadcast Media Production and Distribution | Not capitalistic Not partnership Event 29 Mar 2021 | | |
 Eurazeo Finance, Financial Services | Eurazeo Finance, Financial Services | Not capitalistic Not partnership Event 13 Oct 2017 | | |
 Groupe Casino Retail and Distribution, Retail | Groupe Casino Retail and Distribution, Retail | Not capitalistic Partnership Event 18 Nov 2021 | | |
 Michelin Tyre manufacturing, Motor Vehicle Manufacturing | Michelin Tyre manufacturing, Motor Vehicle Manufacturing | Not capitalistic Not partnership Event 18 Nov 2021 28 Jan 2024 | | |