Value proposition

We are a dynamic and collaborative community committed to elevating the standard for service excellence.

Established in 1973, SOCAP represents a premier community of top-tier customer care professionals from various industries. As the oldest member-driven Customer Experience (CX) association, SOCAP facilitates collaboration, knowledge sharing, and learning among CX specialists and their solution providers. Committed to enhancing CX at all business levels, SOCAP embodies a collaborative and dynamic environment for professional growth in customer care.

Networking, Education, Research, Professional Development, consumer services, customer service, CX, and customer experience