Value proposition

Empowering modern families throughout their financial lives.

Empowering modern families through their financial lives.

We’re owned by our members for our members, which means we don’t have shareholders to pay – so we can reinvest our profits for good.

Putting our members first and improving the financial wellbeing of those who need it most is firmly built into our values. We have nearly 1.6 million customers* and 49 years’ experience of providing accessible, affordable products to help people make the most of their money. And don’t just take our word for it - our customers rate us highly, with an overall satisfaction score of 93% in 2023.**

Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. We awarded 111 young people with education grants to help with the cost of further education and training in 2023, as well as supporting our communities through volunteering and our charity partnerships.

To find out more visit our website: https://www.onefamily.com/our-story/

*As at 12 May 2024.
**Source: Bright survey, 2023.

Junior ISAs, Child Trust Funds, Over 50s life insurance, Protection, ISAs, Lifetime ISAs, and Stocks and Shares ISAs