Value proposition

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Help Desk, Back Office, Legal & Collections, Social Media, eCommerce & Retail, Inteligencia Artificial, Big Data, Cloud, CX management, Customer Experience, AI, Analytics, Customer service, Marketing and Sales, Customer care, Technical support, Business Process Services, Optimization and automation, Innovative IT Technology, CX Consulting, Digital Marketing Agency, Cloud services, Generative AI, Business Process Outsourcing, Tailored Training, and Fieldmarketing