Value proposition

We Aspire To Xceed

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages.

Xceed currently has sites in Egypt, Morocco, Mauritius in addition to a new site in UAE.


* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services

* Sectors Served
Telecommunication
Technology
Automotive
Public Sector
Tourism & Aviation
Education

* Awards
Best Global Outsourcing 100TM 2009, 2010, 2011, 2012 & 2013– IAOPTM
Outsourcing Service Provider- 2006 & 2007 – InsightcCall Centre Award
The Business Continuity Team of the Year-2012 - BCI Institute
Insight awards:
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award - 2019
President's pick "People Development" problem solver 2020

Best Global Outsourcing 100TM 2009 till 2013, 2019 & 2020
IAOP’s Impact Sourcing Champions Index - 2020
Shortlisted GSA UK Awards Best Corporate Response to COVID-19 2020

* Certificates
- COPC® 2000 certificate : From 2006 till date (Latest Version 6.2)
- ISO 22301:2012 Business Continuity Management
- OHSAS 18001:2007 Occupation Health & Safety Management System- BSI
ISO 9001:2008
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013

Client Recognition
• Microsoft Premier Vendor — 2005 till 2007
• Excellent After Sales services 2011: Hyunda
• Outstanding efforts & great performance to GB Auto: Hyundai 2015
• The Strategic Partner of the Year 2012, 2014 — du



Business Process Outsourcing, Voice & Non-voice Services, and Social Media Support and Analysis