• Value proposition

    Unlock work experiences of the future. Follow ServiceNow Research as we advance the state-of-the-art in Enterprise AI.

    ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit

    ServiceNow Research, part of the Advanced Technology Group at ServiceNow, advances the state-of-the-art in Enterprise AI. In equal measure, we innovate, research, experiment, and mature AI technologies that create compelling user experiences of the future so that every ServiceNow user benefits from AI.

    We believe AI should be built responsibly, without compromise to fairness, ethics, accountability, and transparency. ServiceNow Research programs drive innovation into Low Data Learning, Human Decision Support, and Human-Machine Interaction Through Language.

    Low Data Learning studies Machine Learning methods that enable adapting efficiently to varied and changing datasets. ServiceNow Research focuses on a wide range of downstream tasks such as language understanding, computer vision, robotic automation, and learning workflows.

    ServiceNow Research for Human Decision Support aims to assist decision-makers and increase customer productivity 1) Directing requests to the right sequence of decision-makers 2) Presenting appropriate information to aid decisions 3) Suggesting possible courses of action.

    ServiceNow Research studies in Human-Machine Interaction Through Language advance AI technology to enable the next generation of Language User Interfaces with a focus on natural conversational human-computer interactions and AI-assisted programming.

    The AI Trust and Governance Lab guides ServiceNow and its customers in their AI strategy and deployment via governance frameworks and applied research in trustworthiness.

    We’re hiring!

    Artificial Intelligence, Machine Learning, Software, Operations Research, Natural Language Processing, Neural Network, Research, Deep Learning, Computer Vision, Climate Change, Trustworthy AI, Responsible AI, AI for Good, Natural Language Understanding, Human Decision Support, Computer Science, Funadamental Research, Applied Research, Research Transfer, Data Science, Reinforcement Learning, and Research Collaboration

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